DEAR DELI FRIENDS,
Thank you for all your love and support over the past months! We are so very honored and grateful to be selling you food that brings happiness to your day and puts a smile on your face. Thank you for understanding all the changes we’ve made to our operations to keep you and our staff safe and for ordering ahead by phone or online because we’re not taking in person orders.
We are living in unprecedented and challenging times. Fortunately, we have a set of guiding principles that help us successfully share and live the Zingerman’s Experience with you. We are dedicated to delivering great service, being a great place to work, having strong relationships, and being an active part of our community.
We are doing our duty to our community and this world by adhering to the rules and regulations put in place by our government to ensure everyone’s safety during this pandemic. We understand that some of you may feel like these rules are frustrating or not necessary. We also understand that there are others in our community who do not think the rules and regulations are strict enough. Please understand that we want to provide great service to EVERYONE.
We believe in showing love and care in all our actions—so if you don’t want to wear a mask, we promise to be loving and kind when we tell you that you simply cannot eat or shop inside our buildings, but we’re happy to find another way to serve you.
We have an amazing staff and we cannot express enough appreciation to them right now. We hired these wonderful individuals to make and serve great reubens and specialty foods, to purchase and cook great food, to keep the Deli clean and the shelves stocked, and to deliver the Zingerman’s Experience. We never envisioned the Zingerman’s Experience including enforcing safety rules during a pandemic. Please be patient and kind with them while they are doing their job. We’re doing our best at adapting. We strive to do better each and every day.
We so very much appreciate your support, your patience and your understanding. While the Deli looks and operates differently than in the past, because of you, Together We Are AmaZING!
Be Well and Eat Well,
Grace, Rick & Rodger
Zingerman’s Deli managing partners